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Help Points - Providing Passengers with Emergency and Information Services

December 15, 2021

Iran Railway stations have had a total of 157+26 new Help Points installed so that passengers can call for information and help at the press of a button. Of the total Emergency Help Point, 26 are the new style Help Point which also gives live train running information and Telephone Management System features.

These are located at railway platform and waiting room and the railway stations where minimal information was previously available. The Customer Information Systems Project Manager said: “Help Points are an extremely important part of our customer information package. They are highly visible and easy to use, and are very popular with our passengers.” By pressing the Call button for general enquiries or the green button for emergencies,the passenger speaks directly to an operator at railway central Control Centre.

At the same time, as an additional security measure and to help passengers to feel safe,the operator can use the CCTV cameras to see most help points and passengers making the call.

Emergency Call Station SOS Help Point Emergency Telephone

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